Transparency Policy and Other Key Policies

Transparency Policy

Being transparent means, we are open and honest with you and we are committed to accounting for our actions and performance this way. This commitment is to our customers, local communities, partners, regulators and other stakeholders. We publish information about how we perform, what we spend and how we are governed, so that anyone who has an interest in our work can find out about the services we provide and how effective we are.

Transparency about what we do

We publish up to date details of the services we provide to customers, and how to access them. We also publish key policies including our policies on allocating housing, repairs and complaints. Copies of all our policies are available on request. We will consult with customers about policies under the ‘No Voice No Approval’ agreement.

We have adopted the National Housing Federation’s (NHF) Code of Governance 2020. We undertake an annual review of compliance against our Code of Governance and publish a statement of compliance in our Annual Report and Financial Statements. We comply with all legal and regulatory requirements of our business and this includes publishing details of the Gender Pay Gap in our business.

Transparency about our priorities and performance

It is important that our customers and other stakeholders are able to openly access information on our priorities and are able to review our performance.

We publish our strategic plan
We publish our financial performance annually in financial statements
We report annually on our performance against regulatory standards within our tenants’ annual report and our financial statements
We publish our latest Board to Tenant Feedback. This follows a report with findings and recommendations from our Resident Scrutiny Voice Panel about our repairs service and Complaints Policy.

If you would like any information about Board, their decisions or priorities, please email your request to info@bchg.co.uk.

Transparency about what we spend

We publish a value for money statement in our Financial Statements. The Financial Statement outlines a range of information including:

Operating cost per social housing unit
Total operating cost per unit
Operating surplus on social lettings
Spend per unit on maintenance, management, services, new supply and overheads
Arrears collection (and bad debt generally)

Below you will find a link to all of our key policies:

Transparency Policy and Other Key Policies