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Transparency Policy and Other Key Policies

Transparency Policy

Black Country Housing Group is committed to accounting for its actions and performance in an open and transparent manner. This commitment is to our customers, local communities, partners, regulators and other stakeholders. We publish information about how we perform, what we spend and how we are governed, so that anyone who has an interest in our work can find out about the services we provide and our effectiveness.

Transparency about what we do

We publish up to date details of the services we provide to customers, and how to access them. We also publish key policies including our policies on allocating housing, repairs and complaints. Copies of our published policies are available below. We will consult with customers about policies to be published through the Scrutiny Panel and Digital Board.

We have adopted the National Housing Federation’s Code of Governance. We undertake an annual review of our compliance with the code, and publish the extent to which we have complied in our Annual Report and Financial Statements.

We comply with all legal and regulatory requirements of our business and this includes publishing details of the Gender Pay Gap in our business.

Transparency about our priorities and performance

It is important that our customers and other stakeholders are able to openly access information on our priorities and are able to review our performance.

If you would like any information about Board, their decisions or priorities, please email your request to info@bchg.co.uk.

Transparency about what we spend

We publish a value for money statement in our Financial Statements and in our Customers’ Annual Report. The Financial Statement outlines a range of information including:

  • Operating cost per social housing unit
  • Total operating cost per unit
  • Operating surplus on social lettings
  • Spend per unit on maintenance, management, services, new supply and overheads
  • Arrears collection (and bad debt generally)

You can also find out about how we procure our good and services in our Procurement Policy.

We publish details of spend over £500 on development schemes, which are funded through Homes England.


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