Privacy Policy & Cookies

This Privacy Notice explains the types of personal information we collect and how we use, disclose and protect that information.

  • 1. Who is responsible for my information?

    Black Country Housing Group Ltd (BCHG), is responsible for the collection, processing, storage and safe keeping of any information you provide on this website and the information you provide will be managed in accordance with relevant legislation (e.g. Data Protection Act).

  • 2. What information do we collect about you?

    As part of delivering services to you, certain personal information we collect and process will enable us to respond to your enquiry/interest in our service. This information is collected using cookies (see section 6 - Cookies).

  • 3. How will we use the information about you?

    We could use your information to; respond to your interest in our services, respond to any enquiries you make or keep you updated with the latest news (marketing) and products/services.

  • 4. Who we may share your information with?

    Information will be used across the organisation to ensure you are receiving all services you have requested; ensure your information is accurate and up to date and to promote other products BCHG offers and/or to keep you updated with the latest news.
    We will not sell your information to any third parties nor will we share your information except where we are required to by law.

  • 5. Marketing

    Your information will be used for direct marketing purposes to keep you updated with our latest services/offers.

    You can however, exercise your right under Data Protection Act to opt out of receiving any direct marketing by writing to us (see section 7.3 – Direct Marketing).

  • 6. Cookies

    When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns, using Google analytics. We do this to find out things such as the number of visitors to the various parts of the site.

    We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source.

    If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

  • 7.1 Access to your personal information

    You have the right under s7 of the Data Protection Act, to request access to the personal information we may hold about you by making a Subject Access Request application. If we do hold information about you, we will:

    • Give you a description of it
    • Tell you why we are holding it
    • Tell you who it could be disclosed to
    • Let you have a copy of the information in an intelligible form

    If you would like to know what, if anything, we may hold about you will need to put your request in writing to the address provided below.

  • 7.2 Correction to your personal information

    We make every effort to ensure that the information we hold about you is accurate and up-to-date. You may ask us to either to correct or remove information you think is inaccurate.

    Please send your written request to the address below.

  • 7.3 Opt Out of receiving Direct Marketing

    You have the right at any time to ‘opt out’ of us processing using your personal information for direct marketing purposes. We then have up to 21 days to action this. If you wish to do this at any time (please contact us using the details below).

  • 8. Disclosure of personal information

    In most circumstances we will not disclose your personal information without consent, except where we are required to do so by law.

    However, there will be times when for example we investigate a complaint about a service, we may need to share personal data across BCHG and other relevant bodies (e.g. those we have commissioned to delivery service(s) on BCHG’s behalf in in partnership with).

    You can obtain further information on:

    • Information Sharing & Partnership Agreements we have with other organisations we work with to deliver services
    • Circumstances where we could pass personal data without your consent (e.g. prevention or detection of crime
  • 9. Links to other websites

    This Privacy Policy only applies to this website and does not cover the links within this site to other websites. So if you link to other websites, you should read their privacy/cookie policies.

  • 10. Changes to our Privacy Policy

    We regular review our privacy policy and any updates will appear on this webpage. 

  • 11. How to contact us

    Please contact us should you have any questions relating to this privacy policy; if you would like to make a Subject Access Request (SAR) Application to see what, if any, personal data we may hold on you; or you would like to receive further information on how you can make a SAR application, please feel free to contact us at:

    FAO: Corporate Services
    Black Country Housing Group Ltd
    134 High Street,
    Rowley Regis,
    B65 0EE

    Or email us at info@bchg.co.uk.

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