This Privacy Notice explains the types of personal information we collect and how we use, disclose and protect that information.
1. Who is responsible for my information?
Black Country Housing Group Ltd (BCHG), is responsible for the collection, processing, storage and safe keeping of any information you provide on this website and the information you provide will be managed in accordance with relevant legislation (e.g. Data Protection Act).
2. What information do we collect about you?
As part of delivering services to you, certain personal information we collect and process will enable us to respond to your enquiry/interest in our service. This information is collected using cookies (see section 6 - Cookies).
3. How will we use the information about you?
We could use your information to; respond to your interest in our services, respond to any enquiries you make or keep you updated with the latest news (marketing) and products/services.
4. Who we may share your information with?
Information will be used across the organisation to ensure you are receiving all services you have requested; ensure your information is accurate and up to date and to promote other products BCHG offers and/or to keep you updated with the latest news.
We will not sell your information to any third parties nor will we share your information except where we are required to by law.
Your information will be used for direct marketing purposes to keep you updated with our latest services/offers.
You can however, exercise your right under Data Protection Act to opt out of receiving any direct marketing by writing to us (see section 7.3 – Direct Marketing).
When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns, using Google analytics. We do this to find out things such as the number of visitors to the various parts of the site.
We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source.
If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
7.1 Access to your personal information
You have the right under s7 of the Data Protection Act, to request access to the personal information we may hold about you by making a Subject Access Request application. If we do hold information about you, we will:
- Give you a description of it
- Tell you why we are holding it
- Tell you who it could be disclosed to
- Let you have a copy of the information in an intelligible form
If you would like to know what, if anything, we may hold about you will need to put your request in writing to the address provided below.
7.2 Correction to your personal information
We make every effort to ensure that the information we hold about you is accurate and up-to-date. You may ask us to either to correct or remove information you think is inaccurate.
Please send your written request to the address below.
7.3 Opt Out of receiving Direct Marketing
You have the right at any time to ‘opt out’ of us processing using your personal information for direct marketing purposes. We then have up to 21 days to action this. If you wish to do this at any time (please contact us using the details below).
8. Disclosure of personal information
In most circumstances we will not disclose your personal information without consent, except where we are required to do so by law.
However, there will be times when for example we investigate a complaint about a service, we may need to share personal data across BCHG and other relevant bodies (e.g. those we have commissioned to delivery service(s) on BCHG’s behalf in in partnership with).
You can obtain further information on:
- Information Sharing & Partnership Agreements we have with other organisations we work with to deliver services
- Circumstances where we could pass personal data without your consent (e.g. prevention or detection of crime
9. Links to other websites
11. How to contact us
FAO: Corporate Services
Black Country Housing Group Ltd
134 High Street,
Or email us at firstname.lastname@example.org.