It is important that we are clear about what you can expect from us and where our responsibilities apply. In June 2026 we released letters to our residents and leaseholders about their rights. You can find copies of the letters below:
- Your rights as a leaseholder or shared owner
In this edition, you'll hear from our new Resident Involvement Officer on several topics including:
- how you can get involved
- "You said, we did" - your voice into action
- a quick guide to policies
- how to access BCHG services
- delivery of services to better meet your needs
- a good resident news story
In this special edition of the Resident Broadcast we share highlights from this year's Customer Scrutiny Conference - Better Together: One Team, Our Strength.
Read here
In this edition of our Customer Broadcast we are sharing feedback from the 2024 Customer Scrutiny Conference. This forms part of our ongoing commitment to making sure you are treated fairly, understand your rights, and know how to get support when you need it.
Read here
