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Transparency about what we doBeing transparent means, we are open and honest with you and we are committed to accounting for our actions and performance. This commitment is to our customers, local communities, partners, regulators and other stakeholders. We publish information about how we perform, what we spend and how we are governed, so that anyone who has an interest in our work can find out about the services we provide and how effective we are. We will not publish information that is commercially sensitive or that would put the Group at risk of non-compliance with data protection legislation.
- Tenant Satisfaction Measures
- Complaints and Housing Ombudsman information
- Customer Annual Report
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Financial Statements
Transparency about what we spend
We publish a value for money statement in our Financial Statements. The Financial Statement outlines a range of information including:
- Operating cost per social housing unit
- Total operating cost per unit
- Operating surplus on social lettings
- Spend per unit on maintenance, management, services, new supply and overheads
- Arrears collection (and bad debt generally)
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Tenant Rights
As a BCHG tenant you have a number of important rights. These are included as part of your legally binding tenancy agreement but for the avoidance of doubt we have included the key ones here.
1. You have the right to live in a home that is decent.
2. You have the right to live in a safe home.
3. You have the right to a home that is fit for human habitation.
4. You have the Right to Occupy.
5. You have the right to receive adequate notice before we can enter your home to carry out works or for any other reason.
6. You have the right to be treated as a unique individual.
7. You have the right to make a complaint.
8. You have the right to feel safe.
9. You have the right to be informed about how your personal data will be collected, used and processed.
You can find more information about your rights as a resident here.
If you are in any doubt about your rights as a tenant of BCHG please do not hesitate to contact us or if you prefer you have the right to seek your own legal advice.
- Strategies
Key policies and publications
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Financial
Financial Statements and Annual Report, includes:
- Value for Money
- Directors’ Remuneration
Affordable Homes Programme Expenditure over £500:
- Services
- Health & Safety
- Governance & Legal
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Memberships & Accreditations
Domestic Abuse Housing Alliance (DAHA) Membership and Silver Award
National Housing Federation Membership
Cyber Essentials - Certificate of Assurance
Tpas Certificate - Commitment to Tenant Engagement
Talent Inclusion and Diversity Evaluation (TIDE) - ENEI Silver Standard
We are here to help and answer any enquiries.
