We want to provide you with services that are suited to your needs and you can help us by giving us your feedback. We always try to get things right the first time, but we know this doesn't always happen. If something has gone wrong please let us know.
We take all complaints seriously because they allow us to learn from our mistakes, resolve problems and improve our services.
The Housing Ombudsman Service is a free, independent and impartial service that looks at complaints about social housing landlords. If you are unhappy with how we have handled your complaint, you can contact the Housing Ombudsman for independent advice and support. You can call 0300 111 3000 or visit the Housing Ombudsman website for more information and ways to get in touch.
- Click here to see what actions we have taken from the complaints we have received.
- Read our current Resident Complaints Policy here.
- Click here to learn more about the social housing complaints process.
- Read our Complaints Handling Self-Assessment, submitted to the Housing Ombudsman here.
If we have done something well, please send your compliments so that we can keep doing it. Comments and suggestions are welcome on any part of our services, feedback helps us improve. If we make any changes or improvements as a result of your suggestions, we will publish them in newsletters, publications and on the website.
Submit a comment or complaint
If you would like to submit a comment or complaint, please get in touch via email on feedback@bchg.co.uk and include the following details:
- Name and surname
- Full address
- Phone number
- Email address
- Please describe your comment or complaint
- Please tell us how we can resolve your complaint
Alternatively, if would like to raise a complaint, please get in touch on 0121 561 1969 or contact your Customer Relations Manager or Scheme Manager directly.
Find out how we collect, store, use, share and protect the personal information in our Privacy Notice.
