Managing your tenancy

Welcome to the resident hub page – your one‑stop place to manage your home and access support.

Here you’ll find quick and easy ways to take care of the things that matter most, whether you’re managing your rent, reporting a repair, looking for help with the cost of living, or getting involved in your community. 

Rents and charges

You can pay your rent via All Pay here. You will need your tenancy reference number.

Find out more
Report a repair

You can report repairs in various ways:

Online: Use our digital service
Email: homeforcejobs@bchg.co.uk
Phone: 0300 555 0302

Helpful guides and information to help manage your home
Your Customer Relations Manager

Your Customer Relations Manager (CRM) looks after your tenancy and is here to help you with day‑to‑day housing matters. 

Contact your CRM
Safety in your home and neighbourhood

BCHG works with residents and partners to tackle anti social behaviour, hate crime, tenancy fraud and prevent domestic abuse.

Find out more information
Resident voice

We offer a range of ways which residents can take part in co-designing the future planning and improvement of our housing services.

Get involved
Community support

Our Social Investment Team works with tenants and local residents to build confidence, improve wellbeing, and create opportunities for the future.

Find out more information how we can support you