Black Country Homeforce is our in-house building maintenance team that operates throughout Birmingham and the Black Country. Homeforce are responsible for delivering over £2 million worth of disabled adaptations, responsive repairs and planned maintenance such as replacement kitchens and bathrooms as well as other domestic works.

If you are a BCHG customer, you can report a repair in a number of ways:

Emergencies can be reported 24 hours a day, 7 days a week and will be attended within 24 hours. These include anything else that makes the property dangerous or insecure to live in.

When you report a repair by telephone or through the Online Portal you will be given an appointment on a day and time to suit you. We will do our best to complete your repair the first time we visit but if we can't, we’ll agree a date for a follow up visit.

More information is explained in our Value Based Service Standards, in addition to our Repairs Policy on what you can expect from us - this also tells you what is classed as emergency, urgent or routine repair.

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Hygrometers Guidance for customers Read here
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Carbon Monoxide (CO) alarms Read here
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Disrepair Claims - Guidance Read here
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Damp, Mould and Condensation Read here