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Resident Broadcast - Winter 2023

In this Broadcast you will find useful information about our services and how you can get involved.

You'll also find some helpful tips on how to prevent damp, mould and condensation, important updates about Universal Credit and how to avoid Illegal Money Lenders, known as Loan Sharks.

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Resident Broadcast Special Edition June 2023 Tenant Satisfaction Measures

In our last edition in December 2022, we mentioned the introduction of the Tenant Satisfaction Measures (TSMs). These were launched on 1 April 2023 and this edition includes more information on what you can expect. We have also included ways you can get involved and together we can make positive change!

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Resident Broadcast December 2022 Service Standards

Service standards are there to ensure we’re all working to the best!

Our new service standards were co-created with the Customer Service Improvement Panel that consists of 4 highly involved residents. They told us that they wanted service standards that were values based and achieved openness, honesty, respect, care, and partnership working. Our staff have also been involved to shape the values and behaviours.

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Resident Broadcast Special Edition August 2022 Housing Legislation

There are an above average number of legislative changes impacting on the Housing Sector either being enacted or proposed.

BCHG has assessed the impact of all of this legislation and at this stage has no significant concerns while continually being a learning organisation, preparing to adapt to any necessary changes.

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Resident Broadcast June 2022 Cost of Living

We know right now that money is a worry for a lot of people. Don’t wait if you’re experiencing financial difficulties, it’s important you talk to us as soon as you can. Our Social Business Team last year helped over 400 customers, supporting them with advice on employment, budgeting and getting online.

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Resident Broadcast - Winter 2021 Edition

In this edition we discuss support available to you during winter. We encourage your involvement - by working together we’ll not only overcome challenges but also improve services. We hope you enjoy the read and welcome your feedback.

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