Black Country Homeforce is our in-house building maintenance team that operates throughout Birmingham and the Black Country. Homeforce are responsible for delivering over £2 million worth of disabled adaptations, responsive repairs and planned maintenance such as replacement kitchens and bathrooms as well as other domestic works.

If you are a BCHG customer, you can report a repair by:

  • Using our brand new BCHG Online digital service - you can use the service to report non-urgent repairs. You will need to activate a separate repairs account
  • Emailing us at homeforcejobs@bchg.co.uk 24/7
  • Calling us on 0300 555 0302, from 8.00am until 5.00pm

Emergencies can be reported 24 hours a day, 7 days a week and will be attended within 24 hours. These include anything else that makes the property dangerous or insecure to live in. For emergency repairs please call 0300 555 0302

For all gas and gas central heating repairs you can also get in touch via 0300 555 0302.

If your CO alarm is constantly sounding, call Cadent on 0800 111 999 and follow their instruction.

When you report a repair by telephone or through via email you will be given an appointment on a day and time to suit you. We will do our best to complete your repair the first time we visit but if we can't, we’ll agree a date for a follow up visit.

More information is explained in our Value Based Service Standards, in addition to our Repairs Policy on what you can expect from us - this also tells you what is classed as emergency, urgent or routine repair.

 

Helpful guides and toolkits

Adobestock 179448233
Tenants' Guide to Asbestos

The information in this leaflet will let you know how we are dealing with any potential risks of asbestos.

Worried about asbestos? Call us on 0121 561 1969.

Read here
Condensation image Unsplash
Damp, Mould and Condensation Read here
Carbon Monoxide Posts 2
Carbon Monoxide (CO) alarms Read here
OT00897 CLOSE UP Hygrometer
Hygrometers - Guidance for customers Read here
Disrepair Claims Image Man On Phone
Disrepair Claims - Guidance Read here

Frequently Asked Questions (FAQs)