BCHG is committed to making the customer voice central to its decision making. Whether it is getting involved in one of our customer panels or voicing your opinion on our new Values Based Service Standards, we want to maintain a positive relationship with you as residents and build strong trust and transparency.  

Everything we do is linked to our core mission which is “A Social Business Investing in People and Communities” and linked to our values. We have developed a Customer Success Strategy and Customer Transparency Strategy to outline what we have already done and our plans for working with you further. 

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Get Involved

We want you to be confident in BCHG as a social housing provider, so are encouraging you as customers to get involved in the menu of opportunities we offer, in order to co-design local services and have a say on all of our customer facing policies.

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Consultations

Government consultation

The Department for Levelling Up, Housing and Communities released its long-awaited consultation on Awaab's Law on 9 January 2024.

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Your Impact

Find out the outcomes of your feedback and how it has impacted our services.

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