What Our Board Discussed in February 2026

BCHG 2030 – Our New Strategic Plan

We’re pleased to share our new long‑term vision: “BCHG 2030”. Shaped by feedback from residents and our teams, the plan sets out our ambition to be the leading provider of affordable, high‑quality homes and great care across the Black Country.

Over the coming years we’ll be:

  • continuing to improve the quality, safety and comfort of our homes
  • listening more closely to customers and strengthening how your voice shapes our services
  • investing in better data, insight and digital tools so we can respond more quickly and effectively
  • building on recent achievements, including our Investors in People Gold award, progress in Equality, Diversity & Inclusion, and positive external assessments of our care services

We’ll keep you updated as this work develops and will be inviting residents to take part in conversations throughout the year.

Affordability, Rents and Support

Keeping our homes affordable remains one of our top priorities.
As part of our financial planning, we have reviewed our approach to rents, service charges and care fees to ensure they remain fair, transparent and sustainable.

We are committed to balancing financial stability with affordability for residents, and we continue to invest in services that support households who may need extra help.

What You’ve Told Us

Resident feedback plays a vital role in shaping our services.
Recently, we’ve seen:

  • a dip in satisfaction
  • an increase in complaints — partly because we are now recording them more accurately

You’ve also told us that communication is an area where we need to do better.
We’re acting on this and will continue working to improve how we keep you informed about your home, repairs and other services.

Investing in Safe, Decent and Green Homes

We remain focused on ensuring every BCHG home is safe, secure, well‑maintained and energy‑efficient.
Current investment programmes are progressing well, and we continue to plan for future environmental improvements that form a core part of BCHG 2030.

We are also keeping a close eye on upcoming government changes around Decent Homes and energy standards so we can be ready to meet new requirements.