We know that disruptive behaviour can greatly affect your comfort in your home and community. Our goal is to take all necessary steps to help you feel safe in your home and neighbourhood.
Step 1 - Identify type of Anti-Social Behaviour – examples include:
- On-going loud parties or music late at night
- Harassment or threatening behaviour
- Violence or threats of violence
- Criminal damage or vandalism
- Arson
- Hate Crime
Step 2 – Document the incidents
- Keep a record and note down: -
- Dates and times of occurrences
- Description of behaviour
- Any witness or other affected neighbours
- Impact on yourself and other family members
Step 3 - Talk to Tenant (optional)
If you feel safe doing so, you might want to talk to the tenant involved. Sometimes they may not realise their behaviour is affecting others.
Step 4 – Report the Behaviour
You can report ASB to us and here is how: -
- BCHG Online – if you don’t have an account please speak to your CRM or Scheme Manager
- ASB App - https://bchg.asbapp.co.uk/
- Directly to your CRM or Scheme Manager
- You can also report it to the Local Authority ASB Teams (details will be on their website)
- Or if it is a criminal offence report to the police immediately
What BCHG will do
- Respond to you within 2 working days or sooner for serious incidents such as hate crime or domestic abuse
- Listen to all your concerns and take down evidence and witness statements
- Investigate the complaint
- Make any reasonable adjustments as per our policy
- Agree an action plan
- Plan mediation if all in agreement
- Keep you informed and update the action plan
- Take action based on the investigation findings
