What is noise nuisance?

A noise complaint happens where is a loud or distributive noise coming from a neighbour’s home. This kind of noise can really affect your daily life, leading to stress, trouble sleeping and difficult concentrating.

Why is noise a problem?

Noise can harm people’s mental health and well-being.  It can also create extra work and cost for landlords and external agencies leading to wasted time and effort in trying to solve the issue.

What counts as noise nuisance?

A single noisy event is not usually a legal issue, but if the noise happens often and is unreasonable, it is usually considered a nuisance

Some common examples of noise that may be considered as nuisance: -

  • Constant playing of loud music or television
  • Frequent parties or shouting
  • Dogs barking a lot
  • DIY projects during late hours
  • Loud appliances (like washing machines) during late hours

What is NOT considered noise nuisance

Certain noises may be normal and not qualify as a nuisance. 

Examples as follows:

  • One-off party
  • Babies crying
  • Children playing during the day
  • Occasional noise from pets
  • Temporary DIY
  • Domestic appliances in the day 

What are quiet hours?

Noise at unreasonable times of the day, such as loud music or DIY, can be especially disruptive. Quiet hours are from 11pm – 7am Monday to Saturday, and 10pm – 9am on Sundays.

What to do if you are experiencing noise nuisance

Step1; Talk to your neighbour – start by having a friendly conversation with your neighbour. They might not be aware that the noise is bothering you.

Step 2 – Let us know – if talking to your neighbour doesn’t help, please let your Customer Relations Manager or Scheme Manager know. We have steps we can take to assist you.

Step 3 – Contact your Council – if you think the noise could be harmful to your health, you should contact your Local council Environmental Health Team.  They have a duty to investigate noise issues.

Step 4 – Call the police if necessary – if you hear loud shouting, screaming or banging that sounds like domestic incident, please call the police right away on 999.

How to Report a Noise Nuisance

You can report noise nuisance directly to us or your local council.  You can contact us by:-

  • Contacting your Customer Relations Manager or Scheme Manager
  • Through BCHG Online

What will BCHG when I report a noise complaint?

As you landlord, we are committed to helping you with noise nuisance issues. Here’s what we will do: -

  • Listen to your concerns
  • Investigate the issues
  • Contact the neighbour with your permission
  • Provide support
  • Follow up and keep you updated
  • Take further action if needed