We’re pleased to share that our digital service BCHG Online is now live! Thank you for your patience over the past few months whilst the service was unavailable.  

BCHG Online is our new resident platform which provides instant all-round access to our services. With BCHG Online, you can: 

  • Pay rent, check transactions and download a rent statement 

  • Log a repair 

  • Contact your Customer Relations Manager/Scheme Manager 

  • Make a service request  

  • Submit online applications to transfer 

  • Access previous communication such as your correspondence letters 

  • Submit a complaint or compliment 

  • Report anti-social behaviour (ASB) 

Additionally, BCHG Online allows you to view your rent account 24/7, review past and present tenancy cases, view and add household members information and update contact details and preferred communication methods. 

You can register for BCHG Online via the link here: https://blackcountrytp.civica-cx.co.uk/account/login 

Register today to BCHG Online to be in for a chance to win a LovetoShop voucher. 

Please note, to report repairs you will need to make an individual account for our dedicated repairs platform here: https://bchg.mycognitoiq.com/ondemand/list/workorders  

If you registered for our resident portal before October 2025, you do not need to register again. 

If you have forgotten your password or need it reset, please contact us directly – the reset functionality within BCHG Online is currently unavailable. 

Have any further queries about setting up an account? Contact our housing team.