You can report a repair in a number of ways:
Through our Online Portal 24 /7
Email us at firstname.lastname@example.org 24/7
Call us on 0300 555 0302, from 8.00am until 6.00pm
Emergencies can be reported 24 hours a day, 7 days a week and will be attended within 24 hours. These include anything else that makes the property dangerous or insecure to live in.
When you report a repair by telephone or through the Portal you will be given an appointment on a day and time to suit you. We will do our best to complete your repair the first time we visit but if we can't, we’ll agree a date for a follow up visit.