It is important to Black Country Housing Group that we do provide the best housing service and that means putting our residents at the heart of what we do.
We offer a range of ways which residents can get involved in the future planning and improvement of our Housing Services.
Here are some of the ways we involve our residents.
Set up a residents group in your area or estate to consider issues affecting a particular area within BCHG stock profile.
Tenant Liaison Committee
The Tenant Liaison Committee (TLC) is the umbrella body for our sheltered housing schemes. The resident representatives meet regularly to consider issues specific to sheltered schemes residents.
Tenant Scrutiny Panel
Become a member of our Tenant Scrutiny Panel to scrutinise our performance, identify areas for improvement, influence future service delivery and investigate concerns.
To get involved with a resident group near you, the TLC or Tenant Scrutiny Panel, please contact our operations team.