How to Pay your Rent

It is important that you pay your rent in advance and on time in line with your tenant agreement. You can pay your rent in a range of ways. We hope the information below will be a useful guide:

Your online account with BCHG – Customer Portal

It is quicker to click - by registering to your personal account with us, you can pay your rent conveniently online, as you can access your account 24/7. You can also access other services through your account, such as reporting a repair or contacting your Customer Relations Manager about something else.  Click here to set up your account.

Direct Debit

An easy and safe way to pay your rent regularly is by Direct Debit, rather than by a rent payment card. You can set this up with us over the phone.

Standing Order

Set up a standing order to pay your rent regularly with your bank. You will need your tenancy reference number to set this up. This can be found by logging into your online account with us via the Customer Portal.

All Pay

Call Allpay's 24-hour call centre on 0330 041 6497.

All Pay App

Download the Allpay app where you can make payments quickly at any time of the day or night. You will need your 19 digit Payment Reference Number for this. Please contact us if you are unable to locate it.

We may contact you by phone, text, or letter if your account is showing arrears. If we contact you, please call us so we can discuss a payment plan

If you are struggling to pay, we may be able to help, so call your Customer Relations Manager for further advice, or contact Citizens Advice at

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