Repairs and Maintenance
We want to provide you with excellent service by maintaining your home, keeping it in a good state of repair and making sure that we continue to meet the Decent Homes standard.
To do this, we need to work together because we have responsibilities to you and you have responsibilities as a resident.
What are our responsibilities?
Black Country Housing Group is responsible for the following:
- The structure and exterior of your house, including the walls, floors, ceilings and roof
- Drains, gutters and external pipes
- Gas, electricity and plumbing systems
- Baths, basins and toilets
- Heating and hot water supply
- Outside doors and windows
We carry out a range of repairs such as:
- Internal walls, doors, door hinges and door furniture but not the decorating of these unless stated in the tenancy agreement
- Chimneys, chimney stacks and fires
- Pathways, steps or other means of escape
- Plasterwork (but not narrow cracks or small holes)
- Garages and stores included with the premises
We will also make good, as far as possible, any areas that may be disturbed when we carry out repair work.
What are your responsibilities?
Some general repairs and maintenance are your responsibility and these include:
- Keeping your home clean, tidy and well decorated
- Keeping your garden tidy unless you pay a service charge for gardening
- Repairs to any fixtures and fittings that belong to you
- Repairing or replacing everyday items such as light bulbs, fluorescent tubes and starters, curtain rails, plugs and chains for baths and sinks, shower curtains and electrical fuses
- Any draught proofing, including letter box flaps
- Unblocking drains and sinks
- Reinstate your gas supply - Call 0300 555 0302
- Arrange home contents insurance
- Arrange a Home fire Safety Check via the local Fire Brigade
Who pays for any damage?
Every home needs repairs from time to time and we don’t charge for general wear and tear.
However, sometimes damage does occur – either deliberately or through neglect. We do expect residents to pay for what we call rechargeable repairs – these include damage caused to properties that are vacated and also rubbish and furniture left in homes when residents move on.
If we carry out a repair that we consider is rechargeable, we’ll tell you and let you know the cost of any repair we expect you to pay for.
How to report a repair
You can report a repair 24 hours a day – call 0300 555 0302 or go to Wrekin Housing Trust online – www.wrekinhousingtrust.org.uk and click on report a repair.
We try to complete all repairs on our first visit and at a time that is convenient to you. All repair requests are logged and given a priority depending on the type of repair that is reported. Repairs are split into three main categories – emergency, urgent and routine and each has its own target for completion.
Emergency repairs will be responded to within 24 hours. These include:
- Gas leaks
- Total electrical failure
- Total heating failure during winter months
- Burst pipes or tanks causing damage to ceiling and electrics
- Blocked toilet where only one is available in the property
- Removal of offensive or racist graffiti
- Severe roof damage where the property is exposed to the elements
- Repairs to lighting in communal areas
- Anything else that makes the property dangerous or insecure to live in
Urgent repairs will be completed within seven days. These include:
- No hot water
- Blocked drains, other than where treated as an emergency
- Plumbing leaks that are easily contained
Routine repairs could take up to 28 days to be carried out. These include:
- Small plumbing and heating repairs
- Electrical faults to single switches or sockets
- Repairs to doors, windows, kitchen units etc
- Repairs to chimneys, roofs, gutters and rain water pipes