You Said, We Did
Lessons learnt from your feedback
"You said, We did" is about making clear how we have learned from the complaints and comments received, and how services are being improved as a result of your feedback.
Here are some of the things that your feedback has helped to change and improve:
Language used by staff explaining rent account matters needs to be simplified.
We worked with staff in simplifying our income process, giving them clear messages that have made it easier to explain to tenants.
Our consultation process in relation to a boiler system change at a scheme did not allow enough time for residents to engage.
We have made changes to the way we consult tenants allowing more time and more open communication on proposals.
There are a number of sites that are not up to the right standard in terms of the quality of cleanliness.
We listened and with the hard work and assistance of the Tenant Scrutiny Panel we reviewed the existing Contract and re-procured the service.