It is important to Black Country Housing Group that we do provide the best housing service and that means putting our residents at the heart of what we do.
About Resident Involvement
We offer a range of ways which residents can get involved in the future planning and improvement of our Housing Services.
Here are some of the ways we involve our residents.
Set up a residents group in your area or estate to consider issues affecting a particular area within BCHG stock profile.
Tenant Liaison Committee
The Tenant Liaison Committee (TLC) is the umbrella body for our sheltered housing schemes. The resident representatives meet regularly to consider issues specific to sheltered schemes residents.
Tenant Scrutiny Panel
Become a member of our Tenant Scrutiny Panel to scrutinise our performance, identify areas for improvement, influence future service delivery and investigate concerns.
Become a focus group member where we ask tenants and leaseholders for their views and help towards making improvements to our services.
Estate Agreement is an agreement between BCHG and residents and give clear information about the level of services BCHG will provide. The agreement sets out priorities on the estate and is monitored by residents. If you are a residents group you may wish to consider doing this.
It is important that we reach out to all residents and street properties that are scattered individually. Sign up for tweeting with BCHG to improve our services.
Resident Training is for residents wishing to participate in any of the Resident Involvement structures mentioned in this menu. Training courses that meet the needs of residents to facilitate knowledge and participation.
Challenge the status quo and suggest changes which enables BCHG to deliver excellence. Q captures and celebrates all the good work and transforms good ideas into great rewards for our residents. Resident involvement in Project Q can help us to be more effective, efficient or offer a better service to our customers.